Guest Safety

Cellar Door Wine Tours is not responsible for your health, welfare, or safety at any time you are outside of the tour vehicle.

Guests are responsible for remaining aware of their surroundings and exercising caution while walking through parking lots, sidewalks, vineyards, winery facilities, and tasting rooms.

 

Privacy Policy

All wine tours are private. Guests will never be combined with individuals outside of their own party.

 

Service Deposit

A valid credit card and a $100 deposit are required at the time of booking for all wine tours.

 

Tour Cancellation and Refund Policy

Custom Crush Experience

Deposits become non refundable 14 days prior to the scheduled tour date. Bookings made within 14 days are non refundable at the time of booking.

Magnum Experience

Deposits become non refundable 14 days prior to the scheduled tour date. Bookings made within 14 days are non refundable at the time of booking.

Cuvée Hourly Experience

Deposits become non refundable 7 days prior to the scheduled tour date. Bookings made within 7 days are non refundable at the time of booking.

 

Deposit Application

All deposits are applied toward the total tour balance.

The remaining balance will be charged to the credit card on file unless alternative arrangements are made in advance.

 

Rescheduling Policy

Deposits may be transferred to a future tour date upon request.

Rescheduled deposits remain valid for one year from the original booking date.

 

Pick-Up Radius

Our standard pick up radius is within 25 miles of Newberg, Oregon, serving the core of Willamette Valley wine country.

Due to licensing restrictions, we are not permitted to pick up or drop off Cellar Door Wine Tours guests within the Portland city limits.

We are happy to coordinate a convenient meeting location for guests staying in Portland to meet us just outside the Portland city limits.

Guests staying in Portland are encouraged to contact us directly so we can assist in arranging the most seamless pick up option.

 

Pick-up Restrictions and Travel Fees

 

City of Portland License Restriction

Due to licensing restrictions, Cellar Door Wine Tours is not permitted to provide pick up or drop off services within the Portland city limits.

We are happy to coordinate a convenient starting and ending location just outside the city limits for guests staying in Portland.

Guests are encouraged to contact us directly so we can assist in arranging the most seamless transportation option for your day.

 

Travel Outside Standard Radius

Pick ups outside the 25 mile radius may be accommodated for an additional travel fee, based on mileage and total drive time.

This may include areas east of Portland International Airport, including Troutdale, Happy Valley, Gresham, and Estacada.

This may also include areas south, west, and east of Salem, including Silverton, Monmouth, Independence, Dallas, Corvallis, Depoe Bay, Lincoln City, Neskowin, Pacific City, and Newport.

 

Areas Not Serviced

We do not provide pick up service in the following locations:

Eugene, Junction City, Sandy, Government Camp, Hood River, The Dalles, Madras, Redmond, Bend, Klamath Falls, Waldport, Florence, Coos Bay, Tillamook, Cannon Beach, Seaside, Astoria, or any locations in Washington State.

 

Multiple Pick-up Locations

We strongly recommend a single, central pick up location.

If needed, we can accommodate up to two pick up stops within a 5 mile radius of the primary location.

Requests outside of these parameters may incur an additional travel fee.

 

Tasting Fees

Tasting fees and any additional winery experiences, including cave tours, vineyard walks, or upgraded tastings, are not included in tour pricing and are the responsibility of the guest.

Some wineries may require advance reservations or deposits. These costs are also the responsibility of the guest unless otherwise stated in writing.

 

Non Paying Guests

Only paid guests are permitted inside Cellar Door Wine Tours vehicles at any time.

 

Food Options

Snack platters and lunch options may be added for an additional cost.

Guests with dietary restrictions must notify us in advance.

While we make every effort to accommodate dietary needs, food may be prepared in facilities that handle common allergens such as nuts, dairy, shellfish, and eggs.

Cellar Door Wine Tours is not responsible for any adverse reactions related to food consumption.

If food is purchased from third party establishments during the tour, all associated costs are the responsibility of the guest.

 

Tour Guide Availability

We cannot guarantee a specific tour guide.

Assignments are based on scheduling and operational needs. Helen, Mark, or another qualified team member will be assigned to your tour.

 

Personal Responsibility After Tour Completion

Cellar Door Wine Tours is not responsible for personal belongings left in vehicles or at visited locations.

Guests are also responsible for their actions following the conclusion of the tour.

Please do not drink and drive. Always consume responsibly.

 

Guest Conduct and Participation

We reserve the right to remove any guest or group from a tour at any time if behavior compromises safety, comfort, or the experience of others.

Unacceptable behavior includes illegal activity, aggressive or hostile behavior, disrespect toward staff, venues, or other guests, property damage, unsafe conduct, discriminatory language, or offensive language.

If a tour is terminated due to guest behavior, no refunds will be issued.

Additional costs or damages may be charged.

Outstanding balances may be charged to the card on file.

 

Vehicle and Driver Policy

Drivers may only operate vehicles that are properly insured under Cellar Door Wine Tours.

Website Media and AI Transparency

At Cellar Door Wine Tours, our tours are planned, hosted, and guided by real people with local Willamette Valley experience.

Some website visuals, planning materials, promotional media, or background imagery may be created, refined, or formatted with AI assisted tools. These tools may be used for editing, image composition, visual enhancement, background development, or general creative production.

When an image, video, voice, or visual asset is substantially AI generated, we aim to identify it clearly so guests understand what is authentic tour content and what is representational media.

We do not use synthetic performers, AI generated hosts, or artificial guest likenesses to represent our team, our guests, or our winery partners.

AI assisted tools do not replace our local knowledge, personal planning process, or human guest experience. Our goal is to use modern tools responsibly while keeping every Cellar Door Wine Tours experience personal, transparent, and human.
 

Copyright

All content on www.cellardoorwinetours.com and associated platforms is the property of Cellar Door Wine Tours and may not be used without permission.

This includes written copy, photography, video, graphics, website design elements, promotional materials, and AI assisted or representational media created for Cellar Door Wine Tours.

 

Smoking Policy

Smoking and vaping are not permitted in or within 100 feet of any Cellar Door Wine Tours vehicle.

 

Final Notes

Please pace yourself, stay hydrated, eat regularly, wear appropriate footwear, and dress for the weather.

Most importantly, relax and enjoy your experience in Oregon wine country.

 

Acknowledgment

By booking a tour with Cellar Door Wine Tours, you agree to these Terms and Conditions.

Thank you for reading our Cellar Door Wine Tours Terms and Conditions.