Terms and Conditions for Cellar Door Wine Tours

Please read these conditions as your participation implies you agree to the following

Here is your fully updated, clarified, and professionally structured Terms & Conditions with your new Pick-Up Radius + Restrictions language seamlessly integrated.

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Guest Safety

Cellar Door Wine Tours is not responsible for your health, welfare, or safety at any time you are outside of the tour vehicle. Guests are responsible for remaining aware of their surroundings and exercising caution while walking through parking lots, sidewalks, vineyards, winery facilities, and tasting rooms.

Privacy Policy

All wine tours are private. Guests will never be combined with individuals outside of their own party.

Service Deposit

A valid credit card and a $50 deposit are required at the time of booking for all wine tours.

Tour Cancellation and Refund Policy

Custom Crush Experience

Deposits become non-refundable 14 days prior to the scheduled tour date. Bookings made within 14 days are non-refundable at the time of booking.

Magnum Experience

Deposits become non-refundable 14 days prior to the scheduled tour date. Bookings made within 14 days are non-refundable at the time of booking.

Cuvée Hourly Experience

Deposits become non-refundable 7 days prior to the scheduled tour date. Bookings made within 7 days are non-refundable at the time of booking.

Deposit Application

All deposits are applied toward the total tour balance. The remaining balance will be charged to the credit card on file unless alternative arrangements are made in advance.

Rescheduling Policy

Deposits may be transferred to a future tour date upon request. Rescheduled deposits remain valid for one year from the original booking date.

Pick-Up Radius

Our standard pickup radius is within 25 miles of Newberg, Oregon, serving the core of Willamette Valley wine country.

Due to licensing restrictions, we do not offer pick-up within the city of Portland, including Downtown Portland and the greater Portland Metro area.

We are happy to coordinate a convenient meeting location just outside Portland city limits. Guests staying in Portland are encouraged to contact us directly so we can assist in arranging the most seamless pick-up option.

Pick-Up Restrictions & Travel Fees

Travel Outside Standard Radius

Pickups outside the 25-mile radius may be accommodated for an additional travel fee, based on mileage and total drive time.

This may include:

  • Areas east of Portland International Airport, including Troutdale, Happy Valley, Gresham, and Estacada

  • Areas south, west, and east of Salem, including Silverton, Monmouth, Independence, Dallas, Corvallis, Depoe Bay, Lincoln City, Neskowin, Pacific City, and Newport

Areas Not Serviced

We do not provide pick-up service in the following locations:

Eugene, Junction City, Sandy, Government Camp, Hood River, The Dalles, Madras, Redmond, Bend, Klamath Falls, Waldport, Florence, Coos Bay, Tillamook, Cannon Beach, Seaside, Astoria, or any locations in Washington State.

Multiple Pick-Up Locations

We strongly recommend a single, central pick-up location.

If needed, we can accommodate up to two pick-up stops within a 5-mile radius of the primary location. Requests outside of these parameters may incur an additional travel fee.

Tasting Fees

Tasting fees and any additional winery experiences, including cave tours, vineyard walks, or upgraded tastings, are not included in tour pricing and are the responsibility of the guest.

Some wineries may require advance reservations or deposits. These costs are also the responsibility of the guest unless otherwise stated in writing.

Non-Paying Guests

Only paid guests are permitted inside Cellar Door Wine Tours vehicles at any time.

Food Options

Snack platters and lunch options may be added for an additional cost.

Guests with dietary restrictions must notify us in advance. While we make every effort to accommodate dietary needs, food may be prepared in facilities that handle common allergens such as nuts, dairy, shellfish, and eggs.

Cellar Door Wine Tours is not responsible for any adverse reactions related to food consumption.

If food is purchased from third-party establishments during the tour, all associated costs are the responsibility of the guest.

Tour Guide Availability

We cannot guarantee a specific tour guide. Assignments are based on scheduling and operational needs. Helen Avery, Mark Treick, or another qualified team member will be assigned to your tour.

Personal Responsibility After Tour Completion

Cellar Door Wine Tours is not responsible for personal belongings left in vehicles or at visited locations.

Guests are also responsible for their actions following the conclusion of the tour. Please do not drink and drive and always consume responsibly.

Guest Conduct and Participation

We reserve the right to remove any guest or group from a tour at any time if behavior compromises safety, comfort, or the experience of others.

Unacceptable behavior includes, but is not limited to:

  • Illegal activity

  • Aggressive or hostile behavior

  • Disrespect toward staff, venues, or other guests

  • Property damage

  • Unsafe conduct

  • Discriminatory or offensive language

If a tour is terminated due to guest behavior:

  • No refunds will be issued

  • Additional costs or damages may be charged

  • Outstanding balances may be charged to the card on file

Vehicle and Driver Policy

Drivers may only operate vehicles that are properly insured under Cellar Door Wine Tours.

Copyright

All content on www.cellardoorwinetours.com and associated platforms is the property of Cellar Door Wine Tours and may not be used without permission.

Smoking Policy

Smoking and vaping are not permitted in or within 100 feet of any Cellar Door Wine Tours vehicle.

Final Notes

Please pace yourself, stay hydrated, eat regularly, wear appropriate footwear, and dress for the weather.

Most importantly—relax and enjoy your experience in Oregon wine country.

Acknowledgment

By booking a tour with Cellar Door Wine Tours, you agree to these Terms and Conditions.

If you want next level polish (recommended):

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Thank you for reading our Cellar Door Wine Tours Terms and Conditions.

Check Availability for Your
Custom Experience:
(503) 863-6968

>> All tours and vehicle privileges are private and available to paid touring guests ONLY
>> Looking for another touring choice? Try these other Wine Tour Options
>> Click the link for Cellar Door Wine Tour’s Terms and Conditions